FAQ

28 DTC Challenge frequently asked questions

What do I eat on the 28 day challenge ?

A:  Healthy foods and balance diet. We have provided everyone with a meal plan as a guide in the my28DTC app. If you keep within the calorie intake for the day and stick to the meal plan you will see results.

Do I have to take the supplements and replacement protein shake?

Yes. To be eligible to win the prizes, you need to take the supplements and replacement protein shake during the 28 day program, you will see results in the 28 days.

I can’t find the my28dtc app in the app store ?

You have to have an invitation to the online app or register for 28DTC challenge to use the fitness app. 28DTC have offered a FREE 2-week workout online program, You can go to Menu>Programs>Offers>Free online coaching, to register your name and email.  Once you did, check your email and set up my28dtc app.  

Can I still win the prizes if I can’t make it to the final weigh-in ?

 

No. If you are unable to make it to the before or after weigh-in, unfortunately you can not win the prizes. 

Can I win the prizes if I forgot to upload my Before and After photos ?

No. Unfortunately, you are not able to win the prizes if you do not submit your before and after photos. This is one of the rules of the competition in the FAQ – Terms & Condition sheet that you have signed.

Can I weigh in before the opening ceremony if I can’t make it on that day ?

Yes, normally we have 2 different times of weigh-in session before you start the challenge. If you have any special case, such as a business trip or going overseas during the opening or closing ceremony. Please contact us to arrange you’re weigh-in.  Email to Challenge@28dtc.com.au or contact your online trainer in the 28dtc app.

How do I connect my fitbit device to the my28DTC app?

Yes, it will help our trainers to check your daily data and coach you to the great result. Check this link for how to set up Fitbit  http://help.trainerize.com/hc/en-us/articles/210355383-How-does-a-client-connect-their-Fitbit-to-Trainerize-

How do I connect MyFitnessPal app to my28DTC app ?

Yes, it will help our trainers to check your daily data and coach you to the great result. Check this link for how to set up myFitnesspal http://help.trainerize.com/hc/en-us/articles/209150146-How-does-a-client-connect-MyFitnessPal-to-Trainerize-

What data syncs and what can I track from MyFitnessPal in Trainerize ?

 

Yes, it will help our trainers to check your daily data and coach you to the great result. Check this link for how to set up myFitnesspal  http://help.trainerize.com/hc/en-us/articles/209151086-What-syncs-and-what-can-I-track-from-MyFitnessPal-in-Trainerize-

Where do I send my before and after photos ?

Challenge@28dtc.com.au

 

 

Can I continue using the my28dtc app after the challenge 28DTC is over ?

 Can I continue using the my28dtc app after the challenge 28DTC is over ?

 

A: Yes! You have 1 week post workout after the challenge end. Also you will receive 20% discount code to choose from one of our amazing programs.  (Click the link to check out our programs) https://www.trainerize.me/profile/28dtc

Do I have to attend all of the weekend HIIT sessions during the 28DTC ?

No, you don’t. But we do advise you to make an effort to make it to as many HIIT sessions as you can to help you achieve your weight loss goal.

Do I get a full refund for my joining fee ?

28DTC online fitness system is using the payment gateway called Stripe. As per Stripe’s terms, there are no fees to refund a charge, but the fees collected from the original transaction are not returned. (Local credit card fees 2.25% + 30c ,e.g:  AU$79 x2.25% + 30c = AU$2.10).

Refunds take 5 to 10 days to appear on client’s statement.

After my register from the challenge page, what I have to do?

You will receive 4 emails –

 

1) Welcome email, the email included a payment gateway link for you to pay for the Joining cost.  After your pay by your credit card. guide you how to set up the fitness app.

2.) my28DTC Fitness app set up email

3.) Physical Activity Readiness Questionnaire (PAR-Q) & Term & Condition file for you to sign and return

4) Your Paid Invoice

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