FAQ

ORDERS/SHIPPING

CAN I CHANGE MY ORDER ONCE IT’S PLACED?

Although, we wish we could accommodate all changes…we fulfill orders very quickly! Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order. However, if your order is not yet shipped out, feel free to contact us and we will happily cancel your previous order, so that you can reorder the correct item. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.

DO I HAVE TO PAY CUSTOMS AND IMPORT CHARGES?

Any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. To ensure there aren’t any surprise charges upon arrival to your country, you can contact your local customs office for current charges before you order.

I FORGOT TO USE MY DISCOUNT CODE

Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it prior to leaving our facility. Please ensure all your information is inputted and correct before submitting your order, including your discount code. If your order is not yet shipped out, contact us and we will happily cancel your previous order so that you can reorder with the discount code applied. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is canceled.

PRODUCTS

THE ITEM/SIZE THAT I WANT IS OUT OF STOCK, WHEN WILL IT BE AVAILABLE AGAIN?

Due to the high demand of our popular styles and sizes, they do tend to sell out quickly. We’ve even had some products sell out in less than an hour! While certain products are very exclusive and only released once, most of our items are restocked regularly.
To be notified when a product is restocked:

  • Select the item and size that you want
  • Click the “Notify Me” tab on the right side of the screen
  • Input your email and/or phone number
  • As soon as the item is restocked online, you will receive an email and/or a text message.

**Be sure to act fast once you are notified. We have long lists of people waiting to be notified on restocks, so there is no guarantee that you will be able to get the item that you are waiting on.

WOULD I ABLE TO PURCHASE BULK BUY OUTSIDE 28DTC WEBSITE

We are able to accept any bulk buy over 10 items per unit and style. You should give us the item numbers, colour, total order, address to quote the postage. All information send to our service team at orders@28dtc.com.au

Can I change or cancel my order?

Therefore, most orders are packed and dispatched within a short amount of time. Unfortunately, we cannot offer any changes to the items on your order once it has been processed. If you would like to cancel your order, please contact our customer care team by sending them an email and they will do there best!

PayPal

Yes, we accept Paypal as payment!

Just add items to your cart, checkout as per usual following the on-screen instructions, then select PayPal as the payment method. Follow the on-screen instructions and you will be redirected to PayPal where you need to choose the PayPal funding source you wish to use for your order.

Once you have done this you need to click on the orange ‘Pay Now’ button to return to our website.  You will not be charged an administration fee for using this service. If the order is successfully created you will be redirected to a ‘thank you’ page showing your order number and items ordered.  You will then receive two emails, one from PayPal to confirm your payment which you will get straight away and one from us to confirm your order. Your confirmation email will be sent to you as soon as your payment clears.

FREE SHIPPING ON STANDARD ORDERS OVER AU$99, ALL CLOTHING DELIVERY TIME AROUND 28 DAYS AFTER PURCHASED.SHOP NOW